If you wish to cancel your appointment then please allow at least 48 hours prior to the treatment. Cancellations made after this will be charged at 100% of the cost of the treatment.
A 50% deposit will be required for all treatments.
To shop with us, you need to:
• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with us and we’ll be happy to speak to you about it.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work our RÖ socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Get in touch with Customer Care if you have any issues or questions.
Returns and refunds
You have 28 days to return an item from when it’s delivered (we strongly recommend that you get proof of postage). Of course, it’s fine to open the deliver box, but please don’t use the product because if it’s returned to us used or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you.
*Vouchers & Gift Cards are non-refundable
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact us, we will work with you to resolve any issues you’re having with our services:
• Email: firstname.lastname@example.org
• Facebook: www.facebook.com/roskin